Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen
9780131568150
Description
Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.
Productinformatie
| Auteur | Roberto, Michael A |
|---|---|
| Uitgever | Wharton School Publishing |
| Publicatiedatum | 01-02-2009 |
| Aantal pagina's | 202 |
| Taal | English |
| Bindwijze | hardcover |
| Afmetingen | 2.2 x 16.5 x 23.5 centimeters |
| Gewicht | 440 grams |
| Editie | 1 |
| ISBN | 9780131568150 |
| Conditie | Als nieuw |
Features
Aantal pagina's
202
Auteur
Roberto, Michael A
Bindwijze
hardcover
Publicatiedatum
01-02-2009
Taal
English
Uitgever
Wharton School Publishing
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