Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
9780071418218
Description
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need
Productinformatie
| Auteur | George, Michael L. |
|---|---|
| Uitgever | McGraw Hill |
| Publicatiedatum | 15-07-2003 |
| Aantal pagina's | 400 |
| Taal | English |
| Bindwijze | hardcover |
| Afmetingen | 2.8 x 16.3 x 23.4 centimeters |
| Gewicht | 705 grams |
| Editie | 1 |
| ISBN | 9780071418218 |
| Conditie | Als nieuw |
Discount: 2,5% (you save €0.99)
Features
Author
George, Michael L.
Binding
hardcover
Language
English
Pages
400
Publication date
15-07-2003
Publisher
McGraw Hill
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