Als Disney de baas was in uw ziekenhuis. 9 1/2 dingen die u anders zou doen
9789035230538
Description
The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as "the best" by their own employees, consumers and community. Lee addresses the vexing reality that most of our approaches to patient satisfaction will not lead to patient loyalty. He takes aim at service excellence initiatives, quality and performance improvement efforts and patient satisfaction surveys, dispelling some of our most cherished beliefs about loyalty and leadership.
Productinformatie
| Auteur | Lee, Fred |
|---|---|
| Uitgever | Reed business |
| Publicatiedatum | 25-03-2009 |
| Aantal pagina's | 223 |
| Taal | Dutch |
| Bindwijze | paperback |
| Afmetingen | 1.5 x 15.1 x 22.6 centimeters |
| Gewicht | 360 grams |
| Editie | 1 |
| ISBN | 9789035230538 |
| Conditie | Als nieuw |
Korting: 2,5% (je bespaart €0,50)
Features
Aantal pagina's
223
Auteur
Lee, Fred
Bindwijze
paperback
Publicatiedatum
25-03-2009
Taal
Dutch
Uitgever
Reed business
Reviews
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